Our goal is a smooth and transparent shipping experience. Here are the details of our shipping process.
Shipping Area
Countries: We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
Returns: A return address is issued with every approved return. Please wait for it before sending anything back.
Shipping Cost
Every piece in the closing collection is yours at no cost. Shipping is the only thing you cover, and it is calculated at checkout from how many pieces are in your cart. The full amount is shown before you complete your order.
| Pieces in cart | Shipping |
|---|---|
| 1 piece | $17.95 |
| 2 pieces | $29.95 |
| 3 pieces | $44.95 |
| 4 pieces | $59.95 |
| 5 pieces | $74.95 |
| 6 pieces | $89.95 |
| 7 pieces | $104.95 |
| 8 pieces | $119.95 |
| 9 pieces | $134.95 |
| 10 pieces | $149.95 |
Larger carts continue in the same steps, up to 20 pieces, and the exact amount is always shown at checkout. All prices are charged in USD. There are no hidden fees: every charge is displayed clearly before you complete your purchase.
Order Processing
Handling time: Orders are processed within 1 to 2 business days (Monday to Friday).
Cut-off time: 4:00 PM ET. Orders placed after this time are processed the next business day.
Weekend orders: Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Time
Most orders arrive within 6 to 12 business days including handling. Deliveries are made Monday through Friday. Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Shipping Process
Tracked delivery: Every order ships with a tracked service. You will receive the carrier name and tracking number by email as soon as your order is on its way.
Insured shipments: All shipments are insured. If your parcel is lost or damaged in transit, contact us and we will resolve it.
Packaging: Every piece is packed by hand in recycled paper and arrives in a ready-to-gift box.
Tracking Information
You will receive an email with tracking information as soon as your order ships.
Track your order: https://jewelrycarla.com/pages/track-order
Questions or issues: https://jewelrycarla.com/pages/contact
Missing Items
Report: If an item is missing from your shipment, contact us within 7 days of delivery at support@jewelrycarla.com.
Resolution: We will investigate and provide either a replacement or a refund.
Returns
Return window: 30 days from delivery.
Full details: https://jewelrycarla.com/policies/refund-policy
Restocking Fee
We do not charge restocking fees on any return.